Educational sevices quality assessment methods classification
Abstract
Comprehensive analyses of different scaling technique to be used for high education service quality estimation are provided. The most well-known scaling techniques have been described with simple illustrating example. The Likert scaling approach has been pointed out as the more suitable approach for high education service quality estimation.
About the Authors
N. S. Bugro
Белорусский государственный университет информатики и радиоэлектроники
Belarus
Belarus
V. N. Yarmolik
Белорусский государственный университет информатики и радиоэлектроники
Belarus
Belarus
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Review
For citations:
Bugro N.S., Yarmolik V.N. Educational sevices quality assessment methods classification. Doklady BGUIR. 2013;(5):37-42. (In Russ.)
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